Return policy
Return & Refund Policy
30-Day Easy Free Returns
At Lanori, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy and hassle-free return process—completely free!
Return Policy Overview
- Return Window: You have 30 days from the day you receive your order to return items.
- Condition: Items must be unused, in their original condition, and returned with the original packaging.
- Free Returns: We’ve got you covered! Return shipping is on us, so you won’t pay a cent for sending it back.
How to Return an Item
- Contact Us: Email our team at info@lanori-london.com with your order number and reason for the return.
- Get Return Instructions: We’ll email you a return authorization and step-by-step instructions.
- Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
- Print the Shipping Label: We’ll send you a prepaid shipping label. Just print it out and attach it to your package.
- Send it Back: Drop your package off at your nearest shipping carrier location as per the instructions in the return authorization email.
Refund Process
- Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
- Refund: After the inspection, your refund will be processed. It takes 5 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
- Exchanges: Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.
Non-Returnable Items: For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.
Contact details
For questions or support, please contact us at
E-mail: info@lanori-london.com
Customer service hours: Monday to Saturday: 9:00 am to 7:00 pm
We do reply to your e-mail within 24-48 hours.